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New bpost boxes video
Residential
New bpost boxes stop motion videos
Can bpost open my parcel?
FAQResidential
bpost has the right to open shipments with Belgium as the destination: if they cannot be delivered to the addressee; and if the address of the sender is not on the parcel. If we still cannot deliver the shipment to the addressee's address after opening it, then the parcel can be destroyed as from a certain period after it was sent: after 6 months for registered mail and shipments with a guarantee after 3 months for other shipments After the aforementioned period has expired, valuables and valuable documents included in these shipments become property of the Belgian Treasury. International shipments can also be opened by bpost if the address is not on the shipment.
What are the dimensions of the different bpost parcels?
FAQResidential
bpost packaging comes in different sizes. There is a suitable box for every parcel. See our packaging guide for tips on preparing your parcel.
What is Recupel return via bpost?
FAQResidential
When the mail carrier rings your bell to deliver a parcel, you can hand over 2 parcels containing old, small electronic devices (e.g. laptop, mobile phone, computer mouse, etc.) free of charge. Your parcel must meet the following conditions and have a Recupel shipping label . If the parcel fits in the letterbox, the mail carrier won’t ring your bell, and you won’t be able to hand over a parcel containing electronic devices. If you want to give the mail carrier a parcel for shipment at the same time, you can only hand over one parcel containing old electronic devices. Recupel is a non-profit organisation that organises the collection and processing of discarded electronic devices in Belgium. Recupel return via bpost is a pilot project running until 28 February 2023. After an evaluation, bpost may continue to offer this service.
Will bpost pick up my parcel?
FAQResidential
If desired, we will pick up your return shipment at your home. The price for the ‘Pick-up on demand’ service depends on where we must pick up your parcel. You request a pick-up or "collect" online. If you request a pick-up online before 11:30 or via phone before 12:00, then the postman will pick up your parcel(s) the same day between 12:00 and 17:00. If you contact us later in the day, then the postman will pass by the next workday. Attach a bpost shipping label on every parcel. That label is not included in the price of the pick-up. You can have multiple parcels picked up simultaneously: maximum 1.5 m³ and 500 kg per pick-up. Each parcel can weigh maximum 30 kg.
The website where I ordered my parcel says 'free returns', but bpost is still charging shipping fees. Why is that?
FAQResidential
If the counter clerk at your Post Office or Post Point asks you to pay, then the return shipment is not free. Read the terms and conditions for returning parcels on the website of the online shop. Your return shipment is probably an exception to the free returns policy.
Send memorial invitations with care
Residential
Send your memorial invitations with extra priority and care using bpost’s red mourning bag. Follow these 3 simple steps.
The unique code generated by bpost is used in tracking notifications. The recipient receives tracking emails when the following milestones are reached: When you confirm your delivery request as shipper. When the delivery round commences (for home deliveries) or when the mail is available at the Pick-up point. When a home delivery cannot be made because no one is present at the address, in notification and reminder emails. The secure delivery code will also be available in your recipient’s My bpost app if the same email address is linked to the recipient’s app account.
Can my Mobile Postcard by blocked by bpost?
FAQResidential
If your postcard or video card contains shocking, unethical or illegal images or messages, bpost can block your card and pass your file to the appropriate authorities.
Discover what bpost does and how you can help to reduce CO2 emissions to a minimum for a better climate and more amenable environment.
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