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What happens with my personal data in the My bpost app?
FAQResidential
We protect your personal data in accordance with international standards and guidelines. You can read about how bpost collects and processes your personal data in the special My bpost app privacy policy. It also sets out who we share your personal data with . We always ask for your consent first. At bpost we do not lease or sell your personal data to other companies without your express consent.
bpost delivers during the weekend in certain cases. This depends on the type of shipment, the sender and the delivery address. Letters and registered mail are currently only delivered on weekdays. Some senders, such as certain web shops, have agreements with bpost to have their parcels delivered to home addresses on Saturdays and Sundays. It is therefore possible that your parcel will be delivered: to a Pick-up point or Parcel Locker on Saturday between 8:00 and 17:00 or to your home on Sunday between 9:00 and 19:00 You can follow the status of your parcel via the My bpost app or Track & Trace .
Why can’t I see Mail Ahead in the My bpost app?
FAQResidential
The new feature of the My bpost app called Mail Ahead is a beta version for now. During this testing phase, we limit the number of users to a selection of beta testers. How do I know if I can test it already? If you’ve received an e-mail or see the Mail Ahead tab in the ‘More’ menu of the My bpost app, you can activate and test this feature. Simply verify your identity with itsme®. More options to verify your ID will soon be available.
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Tips for sending a fragile parcel: Make sure that two fragile objects don't touch - place something between them. Fill the empty space in the box with blister padding or other material. bpost does not have a specific way of sending fragile objects.
How does bpost alert me in case of errors or delays?
FAQResidential
If an address error is picked-up upon sorting your letters and cards, your funeral service provider is automatically updated and can warn you through the appropriate channel. If you haven’t received the red mourning bag from your provider but brought your letters to bpost yourself, we’ll send you an e-mail on the provided e-mail address.
Our foreign partner is responsible for the delivery of your parcel abroad. If you have questions, contact the Customer Care Centre.
Ria: how often can I receive money? | bpost
FAQResidential
You can receive money several times per month or per week. There are limits on the amounts. Discover what happens if you exceed those limits.
Are you sure your Mobile Postcard didn't arrive and that you filled in a correct address? Use the online form at the bottom of the page to contact our customer service.
What kind of packaging or boxes does bpost offer?
FAQResidential
All-in package (box + shipping label for a shipment within Belgium) that fits in letterboxes Regular boxes in different sizes Gift boxes in different sizes Padded envelopes See our packaging guide for tips on preparing your parcel.
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