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How can I modify my data, or delete my bpost account?
FAQResidential
You can contact us any time via our personal data webform , if you wish to: access your personal data modify your personal data delete your personal data, including your bpost account limit or refuse the processing of your personal data a different request related to your personal data
, Please note
, that by deleting your account or personal data, you might no longer be able to access some services. Our customer service may contact you to clarify your request and explain the consequences.
Magazine and periodical delivery
Business
Magazine and periodical delivery.
You can follow the parcels of all postal services in the My bpost app.
It depends on the type of Parcel Locker. Parcel Lockers with a screen (most of them) can be used with or without the My bpost app. Screenless Parcel Lockers can only be operated with the My bpost app. Your smartphone will communicate with the Parcel Locker via Bluetooth to open it. If you receive a parcel in a Parcel Locker, the e-mail announcing your parcel will tell you which type of locker your parcel will be delivered to. It also explains how the Parcel Locker works.
If registered mail is lost, stolen or damaged, the sender will receive compensation from bpost.
FAQResidential
If registered mail is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with the actual amount of direct damage, with a maximum amount of €39. You can insure your mail up to a maximum of €7500 using registered mail with customised insurance. You can apply for this reimbursement via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.
Make sure that you always use the latest version of the My bpost app. Update the My bpost app with the App Store or Google Play . If the My bpost still doesn't react, delete the app then reinstall it. If you experience problems registering, please contact our customer service . An employee will help you create your account.
You can link an additional email address to the My bpost app as follows: Open the My bpost app and select the 'More' menu at the bottom of the screen. Select 'My email addresses' and then 'Add email address'. Enter the email address you wish to add. Enter the verification code that was sent to this email address. Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on.
You can follow all your parcels with the My bpost app. Also those from other postal services. bpost parcels linked to your email addresses in the My bpost app are added automatically. It is easy to add other parcels in the app: Click on ‘add a shipment’ on the app start screen Enter the parcel's barcode number or scan the barcode with the app. Select the postal service from the list. If your postal service is not in the list, send us a message via the app. We will add it to the current list. Enter the postcode of the delivery address.
I received a suspicious text message or email, allegedly from bpost. What should I do?
FAQResidential
You may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages.
, Do not believe every text message or e-mail and don't just enter your personal details
, First of all, ask yourself whether you are expecting a parcel. For shipments within the EU, bpost will never ask you to pay when your parcel is in transit (e.g. to avoid extra costs), or to provide personal information by e-mail or text message. Furthermore, bpost will never threaten to send a bailiff if you don't pay for your parcel. Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message.
, Check the web address
, A fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link.
, Help prevent phishing
, Forward suspicious messages to abuse@bpost.be . This way, you will help prevent others from becoming victims of scammers.
The addressee watches your video when they scan the QR code on your postcard using the Mobile Postcard app or the camera on a (recent) smartphone, or by using a separately downloaded QR app.
Download My bpost app
