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The My bpost app doesn't recognise my parcel. What do I do now?

FAQResidential
Sometimes we only receive the barcode from the sender at a later moment in time. As a result, you cannot follow your parcel. In that case, try again later. Double check that you entered the correct barcode and postcode. Be sure to select the correct postal service from the list. If you don't know the name of the postal service, select 'I don't know'. If you know the name of the postal service but it's not in our list, send us a message via the app. We will add it to the current list.

Identification lors de transactions financières postales

Residential
Identification lors de transactions financières postales

Can I prepare a registered mail item online?

FAQResidential
You can prepare a registered mail item to an addressee in Belgium in the My bpost app or via our online shipping tool . By doing so you don’t necessarily need to go along to a Post Office. , Shipping label in the My bpost app or shipping tool , You can create a shipping label to affix to your registered mail item in the My bpost app or shipping tool. You then drop the item off: At a Post Office At a Post Point In a Red Letterbox , At a Post Office or Post Point , You can always drop off registered mail at a Post Office or a Post Point. The person at the counter will help you with this. At the moment you cannot send registered mail in the form of an email with bpost.

What stamps do I need to frank registered mail?

FAQResidential
How you frank your registered mail depends on how you prepare it. You can do this at a Post Office or Post Point or in the My bpost app. , At a Post Office or Post Point , If you prepare your registered mail item at a Post Office or Post Point, a prior stamp and a registered mail stamp will be affixed to your mail item. You can use the price calculator to work out how much you’ll have to pay. , In the My bpost app , You can also frank your registered mail item using the My bpost app. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp. Then all you need to do is drop off your item in a Red Letterbox, at a Post Office or at a Post Point.

How do I receive proof of payment for registered mail?

FAQResidential
How you receive proof of payment depends on where the item is prepared: using the My bpost app or online shipping tool or at a Post Office or Post Point. , In the My bpost app or online shipping tool , After payment in the My bpost app or shipping tool you receive a digital proof of payment in the app or shipping tool itself and by email. , At a Post Office or Post Point , After payment at a Post Office or Post Point you receive a paper proof of payment from the person at the counter.

How do I send registered mail to a Belgian address?

FAQResidential
You can send registered mail to a Belgian address in various ways. , Via the My bpost app or shipping tool , You can prepare your registered mail item in the My bpost app or via our online shipping tool . You can create a shipping label to affix to your registered mail item, which you can drop off in a Red Letterbox, at the Post Office or at a Post Point. In the My bpost app or through the shipping tool you can choose from: Standard registered mail Registered mail with proof of receipt   , At a Post Office or Post Point , The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from: Standard registered mail Registered mail with proof of receipt Registered mail with personalized insurance (for items of value)

How should I return a parcel?

FAQResidential
You have two options. The original sender provided a return label: Attach the return label to the box. Bring the parcel to a bpost Post Office, Post Point, Parcel Point or Parcel Locker, give it to the postman when he delivers you a parcel or have it picked up. The original sender did not provide a return label:  Purchase a shipping label online, via our eShop, or in a Post Office, Post Point or Parcel Point. The price depends on the weight and size of your parcel and the destination. Attach the shipping label to the box then bring the parcel to bpost or have it picked up. If you know that you will send the parcel back, even before it is delivered, then refuse it at the door. We will return it to the original sender.

How and where can I request proof of receipt?

FAQResidential
You can request proof of receipt for registered mail in 3 ways: In the My bpost app Via our online shipping tool At a Post Office or Post Point , Requesting proof of receipt in the My bpost app , Follow these steps: Open the app and tap “registered mail” from the list of products that can be sent. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in the app. , Requesting proof of receipt via our online shipping tool , Follow these steps: Go on the tool and and click on “Registered mail” from the list of products that can be sent. Select the format of your mail item and create an account or sign in. From the options select “digital acknowledgement of receipt”. Confirm your order to request proof of receipt. Once your registered mail has been delivered you will see the signed proof of receipt in your account. , Requesting proof of receipt at a Post Office or Post Point , Follow these steps: Go to a Post Office or Post Point and ask for both a proof of deposit and a proof of receipt. Fill out both forms. Check the proof of receipt box on the barcode label and the proof of deposit. Affix the proof of receipt to the back of the mail item by folding over one of the self-adhesive strips on the front of the mail item. Drop off your mail item with the proof of deposit and proof of receipt at a Post Office or Post Point. Once your registered mail has been delivered you will receive the signed proof of receipt in your letterbox.    

How do I stamp my parcel?

FAQResidential
To send a parcel, you need a shipping label. There are different ways to obtain a shipping label: Create a shipping label online or in the My bpost app and print it at home or for a fee in a Post Office, Post Point or Parcel Point. Purchase your shipping label in a Post Office, Post Point or Parcel Point (depending on the available selection).