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Just because you've granted a mandate to receive your registered mail directly in your mailbox doesn't mean that the postman can drop off all registered mail without asking for your signature. He will need your signature for the following registered items: with acknowledgement of receipt including court mail from abroad, for which you must pay import fees with tailor-made insurance, because of their value electoral too big to fit in your letterbox The postman must also ring your doorbell if your letterbox is not compliant or not sufficiently secure (e.g. open or full).
You can follow the parcels of all postal services in the My bpost app.
No. Because it is private correspondence, we do not check it systematically. We only access the files if genuinely necessary (e.g. to check the quality). Use Mobile Postcard with respect: only use photos that you own. Do not mail shocking, unethical or illegal photos. If we receive reports of improper images or messages, we will inform the authorities.
You can set your delivery preferences to tell us where a parcel should be left if you are not at home. You can choose from the following parcel delivery options: In a safe place around your home At a neighbour At a Pick-up point Straight to a Parcel Locker. (The postman will not try to deliver to your home first.) You can set your delivery preferences for all your bpost parcels or just for individual parcels. Additional options when your parcel is on its way When your parcel is on its way, you’ll get an email or an app notification stating the delivery date and location. You have various options: Have the parcel delivered to another address in your neighbourhood Postpone delivery by one working day I have not yet set any delivery preferences If you haven’t yet set your delivery preferences, we will generally try to leave your parcel at a neighbour or in a safe place by your home. If we cannot do this, we’ll let you know where you can pick up your parcel: Digitally in the My bpost app or in Track & Trace , if we know your email address. By means of a failed delivery notification if we cannot reach you digitally. In this case your parcel will not be available immediately. You or someone else can pick up your parcel within 14 calendar days. I have set delivery preferences In this case your parcel will be delivered in accordance with your preferences. For full details of your parcel and its whereabouts, see our emails, the My bpost app or Track & Trace .
We are sorry that your postman did not ring the doorbell to deliver your shipment. Please note that the postman is not obliged to ring the bell if your parcel fits in the letterbox. (Tip: Via the My bpost app and Track & Trace you can immediately see if your parcel has been delivered.) Check regularly that your bell is still working properly. If the postman regularly fails to ring your bell, please report this by filling out our online form . We will ask for your contact details so that we can discuss this with the right postman.
Our foreign partner is responsible for the delivery of your parcel abroad. If you have questions, contact the Customer Care Centre.
Your video message remains viewable with the QR code on your postcard for one year. A video postcard is fun to get and to send.
You always get a print preview of your postcard. If the photo quality is inadequate, or you want to add or delete decorations, continue editing your postcard until you are satisfied. We will print your photo card or video card the same day and deliver it.
If there is a return label in your parcel, then enter the postcode on the original shipping label that is attached to the parcel. If you have to create a shipping label, then enter the postcode of the receiver of your parcel.
Download the latest version: we update the app regularly. Make sure that you are using the latest version. Check if there is an update in the App Store or Google Play. Restart the app: if a new version is not available, close the app completely, then reopen it. Reinstall the app: if the app still has problems, delete the app from your smartphone or tablet, then reinstall it once again. Please note: your designs and addresses will be lost if you delete the app. Contact the Customer Care Centre: if the problem isn't solved with all these steps, be sure to contact the customer service. We will work as quickly as we can to solve the technical problem. Have the following information handy when you phone customer service: the brand of your smartphone or tablet, the device type or model, the type of device, version of the operating system on your device, and the version of the app. You can find the version in the app under Menu > Version of the app.
Download My bpost app
