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I was not home when the postman passed by. Where is my parcel now? What happens to your parcel depends on your delivery preferences. You can specify delivery preferences in MyPreferences or the My bpost app .
, I have already specified my delivery preferences
, If you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: to a neighbour, a safe place or a Pick-up Point.
, I have not specified my delivery preferences
, In that case, the postman will generally try to deliver your parcel to a neighbour or in a safe place. If that doesn’t work, you will receive a failed delivery notice in your letterbox. You or someone else can pick up the parcel at the Pick-up Point mentioned on the notice within 14 calendar days. Take into account that the Pick-up Point can still change. As soon as your parcel is at a Pick-up Point, the status of your shipment is adjusted on Track & Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up Point.
Yes, with this option the receiver can pay the amount of your shipment to the postman , mobile or cash. This amount will then be transferred to your account within 7 working days. If the receiver does not wish to pay for the parcel, it will be returned to you. You can select the 'payment upon delivery' option in the online shipping tool.
Do I get my money back for a poor quality postcard? You are responsible for the quality of the photos and the layout of your postcard or video card. Choose photos that are at least 1831 x 1276 pixels. Check the print preview of your postcard carefully. If something goes wrong with the printing of your postcard, contact customer service via the online form at the bottom of this page. Make sure you have a photo of the printed card handy.
Why will the postman be passing by a second time after leaving a failed delivery notice?
FAQResidential
If your parcel is delivered on a Saturday and you are not home, the postman will pass by again the next workday.
Can I phone the postman or follow his route online in order to receive my missed parcel?
FAQResidential
It's not possible to phone a postman or to follow his entire route online. If you set your delivery preferences, your parcel will be delivered according to your preference if you are not home. If you haven't set this yet, the postman will deliver your parcel to a Pick-up point in your neighbourhood. As soon as your parcel is available in a Pick-up point (the next workday), the status of your shipment is adjusted on Track & Trace and in the My bpost app. Be sure to check the status of your parcel before going to the Pick-up point.
I'm sure my password is correct, but the Mobile Postcard app keeps giving me an error message. What should I do?
FAQResidential
Check for typing errors in your password and email address. Try different combinations. Perhaps you made a new account with a different email address in the past. Maybe you used the email address of your partner, parents or children. What if there are no typing errors and you have the correct email address? Request a new password in the app under Menu > Log in > Forgot your password. You will receive an email with a link to set a new password. You still can't log in? Call customer service.
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Magazine and periodical delivery
Business
Magazine and periodical delivery.
What stamps do I need to frank registered mail?
FAQResidential
How you frank your registered mail depends on how you prepare it. You can do this at a Post Office or Post Point or in the My bpost app.
, At a Post Office or Post Point
, If you prepare your registered mail item at a Post Office or Post Point, a prior stamp and a registered mail stamp will be affixed to your mail item. You can use the price calculator to work out how much you’ll have to pay.
, In the My bpost app
, You can also frank your registered mail item using the My bpost app. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp. Then all you need to do is drop off your item in a Red Letterbox, at a Post Office or at a Post Point.
How do I send registered mail to a Belgian address?
FAQResidential
You can send registered mail to a Belgian address in various ways.
, Via the My bpost app or shipping tool
, You can prepare your registered mail item in the My bpost app or via our online shipping tool . You can create a shipping label to affix to your registered mail item, which you can drop off in a Red Letterbox, at the Post Office or at a Post Point. In the My bpost app or through the shipping tool you can choose from: Standard registered mail Registered mail with proof of receipt
, At a Post Office or Post Point
, The person at the counter at a Post Office or Post Point can help you create your registered mail item. You can choose from: Standard registered mail Registered mail with proof of receipt Registered mail with personalized insurance (for items of value)
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