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What is the cheapest way to send my parcel?
FAQResidential
For shipments within Belgium, we have two economical, all-in solutions that you can order online from our eShop or purchase in a Post Office, Post Point or Parcel Point. For both solutions, the maximum permitted weight is 1 kg: Minipack small (max: 19.5 cm x 27.5 cm x 4 cm) Minipack medium (max: 21 cm x 34 cm x 4 cm) Is your parcel larger than these dimensions, heavier than 1 kg or destined for abroad? Then follow these steps to send your parcel the cheapest way possible: Put the goods in your own box Create a shipping label online Print your shipping label at home Hand in your parcel at a Post Office, Post Point or Parcel Point
What is the safest way to send my parcel back?
FAQResidential
You can also choose an additional guarantee and signature. This protects you against damage or loss up to €500. Or you can choose a receipt if you want to receive a message as soon as your parcel has been delivered.
, Guarantee and signature
, With this additional guarantee your parcel is protected against damage and loss, and the postman asks the recipient to sign for receipt.
, Proof of Delivery
, You get a text message or e-mail regarding the status of your parcel: When the parcel is delivered. When the parcel is not delivered because the addressee was not present. In that case, it is delivered to the nearest Post Office or Post Point. When the addressee has not collected it from the Post Office or Post Point. You can easily create your shipping label online. Print it out and bring your parcel with the label on it to a Drop-off point or give it to the postman .
There are several ways to print a shipping label created in the My bpost app: You can print it from the app if your smartphone is connected to a printer. After creation in the app, you will receive an email containing the shipping label, which you can print using your computer. You can also send the email with the shipping label to someone who can print it for you. You can choose to have your shipping label printed in a Post Office or Post Point (€0.75). This option must be ticked when you create your shipping label (last step in the process). You will receive a unique barcode; show this at a Post Office or Post Point. An employee will print your shipping label and make sure your parcel is delivered.
How do I receive a proof of delivery for my parcel?
FAQResidential
You will receive proof of delivery with the date and signature of the recipient if you select the payable option ‘with guarantee’ in the online shipping tool. Or if you choose that option in the Post Office or Post Point. You will have to pay extra for this option. In that case, you are protected up to €500 if your parcel is lost or damaged. You can also choose the option ‘with confirmation of delivery’, in which case you will receive a text message or email: When the parcel is delivered If the parcel could not be delivered because the addressee was not home. In that case, your parcel will be made available to the addressee at the nearest Pick-up Point. If the addressee has not collected it from the Post Office, Post Point or Parcel Locker. For parcels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.
Can I pick up my money in any Ria office?
FAQResidential
You can pick up the money in any Post Office or Ria office. If the sender indicated a specific office then you must go to that Post Office or Ria agency.
Een verzendetiket aanmaken en laten afdrukken via de app doe je als volgt: Open the My bpost app and select 'Send' at the bottom of the screen. Choose whether you want to send a parcel to Belgium or abroad. Fill in the details of your parcel (weight, mailing option, recipient's details, etc.) Pay for your shipment using Bancontact (app or card), credit card or PayPal You immediately receive the created shipping label via email. Download the shipping label and print it (if you can connect to a printer), or send it to someone who can print it for you. You can also have your label printed in a Post Office or Post Point (€0.75). This option must be ticked when you create your shipping label. Attach the shipping label to your parcel and hand it in at a Post Office, Parcel Point or Post Point. Or send it via a bpost Parcel Locker.
How do I contact bpost's customer services?
FAQResidential
There are several ways to get an answer to your questions or to get in touch with bpost.
, Online
, You can usually find an answer to your question via our frequently asked questions . In some cases, we will ask you to fill in an online form. This way we can serve you faster and have all the necessary information at our disposal at the same time. You can also file a complaint online via our complaint forms . For some services (i.e. bpaid , Service de Déménagement , Track & Trace ) we can be reached by chat.
, By phone at 02 278 51 26
, In a Post Office, Post Point or Parcel Point
, You’re always welcome in one of our offices. Use our online tool to find one in your neighborhood.
, By post
, You can also reach us by post at the address below. The letter doesn’t have to be stamped. bpost Box 5000 1000 Brussels
BNPPF appointment
Residential
Schedule your advice appointment with BNP Paribas Fortis at bpost.
Is there a prefranked solution for registered mail?
FAQResidential
There are various ways to frank registered mail at home.
, In the eShop or at a Post Office
, You can buy a “Domestic registered mail kit” online in the eShop, which is enough for 10 registered mail items. What’s in the kit: 10 prior stamps for domestic mail 10 registered mail stamps 10 proofs of posting for domestic registered items The kit is also available in Post Offices.
, In the My bpost app or via our shipping tool
, You can also frank your registered mail item using the My bpost app or our online shipping tool. In that case, you will receive a digital shipping label, which you should print and affix to your mail item. This label is used instead of a prior stamp and a registered mail stamp.
Where do I hand in international registered mail?
FAQResidential
There are two ways to hand in international registered mail: in a Post Office in a Post Point
Download My bpost app
