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for the key word « bposte poste »
How can I file a complaint to bpost?
FAQResidential
Did something go wrong with your mail, shipment or parcel? That is annoying, of course. Fortunately, there are several ways to solve your problem.
, Use our online form (quickest way)
, Choose your specific situation below and complete the corresponding online form. Parcel damaged, lost or not delivered > Mail not received or only partially received > Not happy with postman > Parcel not delivered according to my delivery preferences > Complaint about the Moving Service (NL) > If you have a different complaint, please call our customer service (+32 2 278 51 26). Monday - Friday : 08.00 – 12.30 13.00 – 18.00 Saturday : 09.00 – 13.00
Got international ambition? Easily reach shoppers outside of Belgium thanks to our 4 international shipping solutions. Discover more or request a price quote here.
Your parcel will not appear in the app if you have ordered it with a different e-mail address than the one linked to the My bpost app. You can easily add an e-mail address in the app: Open the My bpost app Go to the 'More' menu at the bottom of the app. Select 'My e-mail addresses' Add the e-mail address
Can I download the My bpost app on my tablet?
FAQResidential
Unfortunately the My bpost app (still) isn't available for tablets. You can download the app on your smartphone via Google Play or the App Store. Download the app: For Android For iPhone
Do I have to send my parcel in a bpost box?
FAQResidential
You can use your own box or a bpost box to send your parcel. Choose a strong box and protect the contents with padding material. See our packaging guide for tips on preparing your parcel.
Do I have to declare my shipment via bpost?
FAQResidential
No. You are free to choose any carrier to present your shipment to Belgian customs. Note that they will also charge you an administration fee. Theoretically, you can declare your shipment to Belgian customs yourself without any support of bpost or another carrier. However, you should be aware that the customs clearance procedure is complex. We therefore recommend you to let us or another carrier present your shipment to customs.
Does bpost a courier service for quick deliveries?
FAQResidential
Euro-Sprinters is our courier service for urgent deliveries within Belgium. If you place an order today, then it will be collected and delivered today.
How can I pay in the My bpost app?
FAQResidential
You can pay (e.g. your shipping label, import costs for shipments from outside the European Union) via the app with: the Payconiq by Bancontact app or your banking app that offers the Payconiq by Bancontact functionality, or with your card reader. Mastercard, Visa, Maestro PayPal
From now on, you create the magic directly from your smartphone. With the Mobile Postcard app, use your photos and turn them into unique postcards.
You receive a tracking request when someone adds the barcode of your parcel in the My bpost app. You can easily accept or decline this request within the app. If you do not respond, the request will be automatically declined after 24 hours. If you receive a request from your own email address, add the address to your profile. Your bpost parcels linked to this address will then be automatically added in the My bpost app.
Download My bpost app
